VA Wants to Hear From You
The Department of Veterans Affairs (VA) wants to make sure you get the best care possible. Every employee at VA, especially your treatment team, wants to be involved in providing the best care possible. If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team. Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care. If you feel your concerns are not being addressed by your treatment team, you may contact a VA Patient Advocate. A Patient Advocate is an employee who is specifically designated at each VHA facility to manage the feedback received from veterans, family members and friends. The Patient Advocate works directly with management and employees to facilitate resolutions. You may contact the Patient Advocate at your facility. Find Your Nearest VA
There may come a time when you do not agree with your provider about the care that you are or will be receiving. Should this occur, discuss your concerns with your provider. If you still have concerns, ask to speak with your provider's supervisor or the Chief of the Service. If your concern is still unresolved, please contact the Patient Advocate who can assist you, if appropriate, in filing an appeal for a review of your concern.
Please complete and return any survey that you may receive in the mail after a visit or stay with VA. Each veteran's survey is used to help VA identify opportunities for improvement and to note positive trends — locally, regionally and nationally. Survey of Healthcare Experiences
Whenever and wherever you receive VA care — outpatient, inpatient or long-term care, medical center or community-based outpatient clinics (CBOCs), VA wants you to receive timely, compassionate care and to get the most out of your visit or stay. Please, give us your feedback so we can provide the best customer service possible. You may also send positive or negative feedback to VA via our website at Contact the VA.
Employees must respect and support your rights as a patient. If you would like more information about your rights as a patient, please talk with your VA treatment team members or if necessary, a Patient Advocate. Patient Rights and Responsibilities are posted in outpatient and inpatient areas. If you have not received a copy of your Rights and Responsibilities, please contact the Patient Advocate who can provide you with a copy or you may download a copy here. Rights and Responsibilities